A recurring theme that has been running through my mind lately surrounds the topic of authenticity.
Ramana Maharshi, the late Indian sage, is famously known for repeatedly asking the question,
Read more »A recurring theme that has been running through my mind lately surrounds the topic of authenticity.
Ramana Maharshi, the late Indian sage, is famously known for repeatedly asking the question,
Read more »We all know that it’s extremely difficult to track sales through social media. The inability to cookie a user or prove the same person bought the product is a huge obstacle.
Instead, we tend to use signals to determine an estimated increase in sales. We look at metrics such as impressions, branding, page depth, and percentage increase of unaccounted sales, to try and help us gain some understanding of the impact our social strategy is having.
Read more »At the time of this writing, I have over 91,000 Twitter followers. No, I don’t read every word they type. No, I don’t recommend that you try to get 10s of thousands of followers. But I’m frequently asked how I keep up with everyone, and so, I’m going to update something I wrote once before in November of 2008. I hope this is useful to you.
Read more »I've spent a few columns this week looking at innovative usages of social media by big brands. Along the way, I've noticed many companies fail to fully capitalize on these efforts--they are not promoting their Facebook, Twitter, iPhone apps and other alternative platforms to their loyal customers as much as they could.
Read more »The news may overflow with stories about the social networking giants, such as Facebook and MySpace, but a horde of companies are doing their best to reduce the fundamental features of these websites to mere commodities. These up-and-coming companies provide so-called “white label” social networking platforms that enable their customers to build their own social networks (often from scratch) and to tailor those networks to a range of purposes.
Read more »Estimating how effective social marketing is, seems less of a science than most may want or believe but there is a clear need to quantify the effect of this type of promotion. A social media consultancy startup, Vitrue, has come up with some actual numbers to help brands that have a Facebook presence.
Read more »Facebook may have recently passed MySpace as the most-visited social networking site in the US, but it’s facing stiff competition for the attention of social media marketers. By some metrics, Twitter is more popular in the marketing world.
Read more »A few weeks ago Marc Meyer of Digital Response Marketing Group had a simple, but impactful post on his blog that explains a basic social media conundrum: “I can show you how to use a social platform, but I can’t show you how to be social.”
Read more »A recent survey conducted by Proofpoint found that 8% of companies had terminated employees due to social media usage (common causes including sharing sensitive information on a network). And while the statistic seems significant, it only underscores one of several upcoming challenges nearly every organization will face as changes in people, process and technology fueled by the collective movement we call social media begin to transform business.
Read more »Invest 20 minutes to listen to this podcast focused on how Facebook Connect helps brands connect with existing communities.
Read more »I'm slowly coming down from a big 'high' due to an amazing three day socialmedia event Podcamp Boston.
The only hangover from this party will be organizing and implementing the awesome ideas shared by some of the biggest thought leaders in social media for business and technology.
Read more »It’s an odd dynamic I see in play today - in today’s ever connected environment marketers tell me they feel even more removed from direct customer interaction.
As a former sale person, I used to schedule “ride-along” time with my sales team just to get out on sales calls and hear how we position ourselves in front of the customer, how that message lands on the customer and more importantly what the customer is saying in reaction to how we are positioned.
Read more »Develop your social media strategy by incorporate these 5 components to achieve success in social media marketing.
Read more »You've read the big social media blogs, followed the pundits' advice and tweaked your social media profile to your heart's content. Make your social media presence even more engaging with ideas from these 3 inspired social media profiles:
Read more »In continuing with my series of quick social media tips, I’m covering some tips for business use of Facebook here.
Read more »In my last blog post we discussed How Social Commerce will lead to Advocacy Based Marketing (ABM) because of things like Facebook Connect. And if we start to move to Advocacy Based Marketing (ABM) then perhaps a new measurement – the Cost per Advocate model will need to be born.
Read more »New to social media or still on the fence? As a small business owner, now is the time to really get involved and engage.
Read more »If there’s one thing I wish every company would realize, it’s this:
Brand and public relation disasters are not CAUSED by social media. Social media is what lets you SURVIVE them unscathed and better for the wear.
Read more »Social networking may be the buzzword du jour on the Internets, but it seems that it only applies to a particular demographic: Two new reports show that Twittering and Facebooking are becoming unattractive to today's youth.
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